Please note the doctors continually endeavour to run on time, however from time to time this is difficult when dealing with complex medical conditions.
We would appreciate your support in this matter by ensuring you have one medical problem for your 10 minute appointment
How to Make an Appointment
Appointments may be booked in several ways:
Online
Patients can book appointments up to 2 weeks in advance using Patient Access , PATCHS and also using their NHS APP .We have appointments released for online booking every week ..Patients requesting URGENT clinical appointments or reviews should either be made by attending the practice in person or by telephone.
By Phone
Patients can book routine appointment by calling reception on 020 8907 6013/020 8907 6014.
In Person
Patients can visit the surgery and book an appointment with the receptionist.
Use of Surgery Intellect During Your Consultation
To support accurate clinical record keeping and allow clinicians to focus more on patient care, our practice uses Surgery Intellect, an NHS-approved clinical documentation tool, during some face-to-face and telephone consultations.
What does this mean?
- Surgery Intellect helps clinicians document consultation notes.
- The clinician reviews and approves all information before it is added to your medical record.
- No clinical decisions are made by the software.
- Your information remains confidential and is processed in accordance with UK GDPR, NHS information governance standards and our Practice Privacy Notice.
Questions?
If you would like more information about how your information is used, please speak to a member of our team.
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
How to Cancel an Appointment
GP appointment? Don’t need it? Cancel it!
We know people forget things; cancelling GP appointments being one of them. Remember to cancel your appointment if you don’t need it.
If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else. If you are cancelling please telephone the surgery as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.
You can cancel your appointment online using Patient Access and PATCHS if you are signed up to the service. Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
If you are too ill to come to the surgery you may need to request a home visits. Please remember these are intended for the housebound, bed-bound, terminally ill patients or those whose condition will deteriorate with travel.
If you feel too ill to wait in the waiting room please let the receptionist know and we can arrange for you to sit in another area.
The best care can often be given at the surgery, but If you still think you need a home visit telephone the surgery preferably before 10:30am. The receptionist will need to take some details about what is wrong so that more urgent calls can be given priority.