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Practice Standards

We believe in upholding certain standards that govern the way we operate as a practice; we find it more beneficial if we can function with the full co-operation and involvement of our patients. Here we outline our policies on confidentiality, access to patient records, how to complain, and behavioural aspects.


Data from any source that identifies you as an individual may sometimes be shared with others involved in your health care, but only in the following circumstances:

  • Where you have been referred on for further treatment to, say, the district nursing service or the local hospital.
  • To other agencies (not necessarily NHS) who may have a peripheral interest in your treatment; for example, the local Social Services Department. (In any event your consent would be sought beforehand.)
  • In cases where we are under a legal obligation to provide information. This might involve issues surrounding child protection, for example.

Do bear in mind that receptionists and other administrators require access to your medical records in order to carry out their duties. However, all are bound by the same rules that protect confidentiality as the medical practitioners themselves. Nevertheless, if you have strong misgivings or objections to having information about you passed on to others please let our practice manager know.

Freedom of Information Legislation

This practice abides by all the current rules relating to disclosure under the Freedom of Information Act. If you have any queries or would like more details on how the Act affects the way we work, please ask to speak to our practice manager.

Access to Records Act

This Act outlines the circumstances under which patients may have access to their own medical records. No information will ever be divulged to any third party without the patient’s prior written consent, except in cases where a legal obligation is enforced. Release of such information may be subject to an administration charge. Again, please ask to speak to our practice manager if you would like to know more.

Zero Tolerance

At this practice we strongly support the NHS’s nationwide policy with regard to unacceptable behaviour (whether that involves verbal abuse, threats or actual physical violence) directed towards any member of our staff (or other patients) here on the premises, in the course of a home visit, or on the telephone.

Depending on the gravity of the incident, perpetrators may be subject to an informal or written warning, excluded from any further home visits or even be summarily removed from the practice patient list. In extreme cases we may call upon the police to remove offenders from the practice premises.

Your Neighbourhood Professionals. Just a Click Away! BMI The Clementine Churchill Hospital
Your Neighbourhood Professionals. Just a Click Away! BMI The Clementine Churchill Hospital