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Practice Charter

Your Rights & Responsibilities

Your Rights to see a doctor
If you live in our catchment area (refer to map) and you are ordinarily resident in the UK at the time of registration you may register with the Practice.

The Practice does not discriminate on the grounds of: race, gander, social class, age, religion, sexual orientation, appearance, disability, or medical condition.

We offer consultations at the practice for any patient who is 16-74 who has not had a consultation or attended a clinic within three years. We also offer consultations to any patient who is 75 and over and who has not had a consultation within the last twelve months.

Data Protection Act

The surgery does not disclose personal health information to any organisations outside the NHS without your consent.

Only those involved in patient care e.g. primary health care team at the practice, other clinicians if a patient is referred to hospital. District nurses etc have access to patient records. Also basic information is screening programmes. Some data however is used anonymously for NHS statistics - in these cases your personal details (e.g. name home address telephone no, ect.) are not included. If you do not wish to be included in these or have any concerns, please speak to the  Practice Manager

Complaints

At this practice we strive at all times to provide the very best service possible with the resources available to us. Having said that, we also recognise that we can – and do – sometimes get things wrong. In such circumstances we fully appreciate that any cause for complaint is justified.

If you have a complaint please discuss it with a member of staff or the practice manager. You may be asked to put your complaint in writing which we will respond to and investigate. If you remain dissatisfied you are entitled to contact the Clinical Commissioning Group (CCG)  for an independent review. Harrow Clinical Commissioning Group is responsible for ensuring that you receive all the primary care services you need and is located at:

Harrow CCG
The Heights
59-65Lowlands Road
Harrow
HA1 3AW
 

You may contact the Patient Advice and Liaison Service (PALS) for when you need advice, have concerns, or don’t know where to turn on 0208 869 5118. Or Email  to LNWH-tr.PALS@nhs.net

If you are sixteen years or over and have not been seen in the past three years by a healthcare professional you may request an appointment for a health check.

The practice follows a strict confidential code of practice and we are responsible to ensure that that medical records are kept safe and secure.

The surgery offers telephone consultations . The Doctor may be able to deal with your problem over the phone and if not will arrange a mutually convenient appointment time. This is to increase our availability and improve access and convenience to our patients .You can book this by speaking to a Receptionist . The surgery also continues to offer Face to Face consultations if preferred.

Your Neighbourhood Professionals. Just a Click Away!
155 – 175 Kenton Road, Harrow, Middlesex, HA3 0YX
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Your Neighbourhood Professionals. Just a Click Away!
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